Sewing Machine Servicing and Repairs

Please call or visit your nearest Hobbysew store to book in a repair or general service.

Staff will be able to quote you for your specific servicing requirements. Your machine will be looked after by expert mechanics that are trained by manufacturers. Hobbysew is an Official Brother Service Centre, and an accredited dealer for all the major brands such as Janome, Elna, Husqvarna, Bernina, Brother, and Singer.

The design & technology of today’s machines means that they do not require as much oil and parts as older machines. However, it is still important to perform regular maintenance on your machine, as neglect is one of the main reasons why a machine develops problems. You may think "I'll just wait until my machine breaks to get it serviced", but regular maintenance and care is the best method for prolonging your machine’s life and saving money in the long run. Even low-end machines can last many, many years with some TLC. 

How to maintain your sewing machine

Cleaning: Clean excess lint and thread from your machine regularly to prevent build up which can soak up oil and add extra pressure to moving components. The frequency with which you use your machine will determine how often you should clean internal components. Generally, this should be done every 2-3 bobbins. Keep in mind that certain fabrics like flannel & fleece will cause lint to build up more quickly.
The best method is to open the throat plate and clean around the bobbin area and feed dogs. Access as many hidden areas as you can with a nylon brush.

Oil: Older machines require a little dab of oil once every 2 months or so, the frequency of which is normally marked on the machine or in your manual. When oiling, only use manufacturer- approved sewing machine oils. Don't use other lubricants like WD-40 - they aren't formulated specifically for sewng machines and can leave residue on your thread and fabric. After oiling, run the machine to work the oil into the mechanism, then remove any excess.
Modern machines do not require as much oil and only in very specific areas. Many machines instruct the user not to apply oil themselves, instead recommending a mechanic do so during servicing. This is one of the reasons why oil bottles are generally not supplied in standard accessories kits today.

Bobbins: It is important that the bobbin turns smoothly to give even and consistent stitches. It is also important that the bobbin does not continue to turn after the machine stops stitching. Using the correct bobbin that suits your machine will avoid many of these issues. Inspect your bobbin for rust or damage, as these defects can cause uneven stitching and may damage the bobbin case holder.
Cleaning the hook area, and ensuring that the bobbin is properly installed before sewing will ensure your machine’s longevity.

Machine Needle: Skipping stitches is the most common issue for sewing machines, and is often to do with the installation or type of sewing machine needle used. This should always be one of your first places to check when stitch issues arise. If a machine is playing up and skipping stitches, check to see if the needle needs to be replaced or if you are using the correct type of needle. Also make sure to align and insert the needle correctly into the needle shaft.
Choosing the right needle for your project is important. For best results only use needles made for the material with which you are sewing. We recommend that you purchase from major brands such as Klasse, Schmetz, or ones made by machine brands as they are often superior quality.

Thread: Poor thread will result in poor stitch quality, breakage and excessive lint build up around the bobbin case. Higher quality threads have more consistent thread diameters which reduces breakage when sewing, even tension, and durability with repeated washing. We recommend high quality brands such as, Madeira, Gutermann, Mettler, Coats, etc.

Power: A good safety tip is to unplug your machine between uses, avoiding power surges when not in use. It is also highly recommended to use a power surge protector board if you have a computerised machine.

Cover: A simple cover can keep dust off the machine which helps prevent dust from entering its internal mechanisms.

Sun Light: Try to keep your sewing machine or overlocker out of direct sunlight. Many machines have plastic covers that can discolour or warp. Heat can also damage sensitive internal parts.

Regular Service: It is important to have your machine serviced at least once a year. If you are a heavy user you may need more regular servicing.