TERMS & CONDITIONS

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Website Conditions Of Use

Welcome to Hobbysew.com.au - Hobbysew.com.au provides its services to you subject to the following conditions. If you visit or order through Hobbeysew.com.au, you accept the following conditions. In addition, when you use any current or future Hobbeysew.com.au service you also will be subject to the guidelines and conditions applicable to such service or business. Hobbysew Australia Pty Limited reserves the right to change any pricing, product or offer without notice. Hobbysew.com.au is a part of Hobbysew Australia Pty Limited. All content included on this site is the property of Hobbysew Australia Pty Limited and is protected by Australian and International copyright laws. Hobbysew Australia Pty Limited grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Hobbysew Australia Pty Limited. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of Hobbysew Australia Pty Limited. Links to other Internet Sites if available are provided for your convenience only and the presence of such links does not mean that Hobbysew Australia Pty Limited endorses, recommends or represents them in any way. Hobbysew Australia Pty Limited does not control and is not responsible for any such sites or their content. Hobbysew Australia Pty Limited disclaims all warranties, expressed or implied, as to the accuracy, legality, reliability or validity of any content of such sites. All users of the website are bound by the following terms and conditions.

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Limitation of Liability

All products sold are to be used at your own risk. Under no circumstances is Hobbysew Australia Pty Ltd liable for the following: (1) third party claims against you for damages, (2) economic consequential damages (including lost profits, lost data, or lost savings), or incidental damages (3) any consequential damages. Consequential damages are defined as any damage which is a consequence of using this product or our website (data loss; hardware loss; or economic losses like profit loss, customer loss, or time loss).

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Order Placement

Customers can place orders through our website (preferred), phone or by e-mail (orders@Hobbysew.com)

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Delivery

FREE Delivery for all orders $600and over (** exceptions stated below)Any freight charges will be clearly stated before you complete your order..

NOTE: Please provide a residential or work postal address as we do not ship to Parcel locker or PO Boxes. If you are located in a remote area, please provide an alternative shipping address within the nearest town centre as a signature is required on delivery. Freight rates may vary depending on the delivery location, product weight, size and price

For more information, please contact us on (02) 9831 2111 (Head Office) or emails us here.

** Delivery for Furniture,  Large items and/or Remote Areas:

Freight rates will vary depending on the delivery location, please enter your delivery postcode during checkout to calculate freight cost.

For larger fully assembled cabinets, shipping rates are based on 2 man delivery door to door for Sydney metro only.

For all other areas, shipping rates are calculated to your nearest depot for holding. You will need to arrange for final pickup/delivery from the designated depot. We will provide you with the relevant details.

We recommend you check the availability of furniture items prior to placing your order.

·       Delivery turnaround for furniture in stock = 2 Weeks depending on location.

·       Delivery turnaround for furniture out of stock = TBA, order will be placed into next available container.

Pick-up is also available from our Sydney warehouse if you wish to arrange your own freight and insurance, please contact us on (02) 9831 2111 or emails us using our contact form here.

For large items we may call you to help work out the best plan for your delivery.  

For Electronic Funds Transfer, orders will be processed once the funds arrive in the Hobbysew account.

Delivery Time Frame

We will use our best endeavours to meet stated timeframes for delivery (3-10 days), however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control.

IMPORTANT NOTICE: We deliver to AUSTRALIAN addresses only (No PO Boxes*). No international shipping and delivery. Apologies for the inconvenience.

ORDER DELAYS: Due to the Covid-19 situation, and escalation in Victoria, we and our manufactures are experience very high demand. This could lead to delay’s in you receiving your order. Please be patient in this unusual time.

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Acceptance of orders

Hobbysew Australia Pty Ltd reserves the right to refuse or cancel an order at any time, for any reason. In addition, an automated electronic order confirmation does not indicate acceptance of an order. By placing an order, the customer agrees that the sale is made in NSW.

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Credit card online purchases:

If we suspect a credit card purchase may be fraudulent, we will hold the order and make contact with purchaser.

Once contact is made, we will then go through a verification process to prove the legitimacy of the transaction.  Verification may include address confirmation and obtaining an ID check of the purchaser.

If this fails the process we will cancel and refund the order.

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Non-Stocked Specialty Machines

A 20% non-refundable deposit is required for specialty machines that are not normally stocked in store and require Hobbysew to purchase from the manufacturer of the machine.

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Online Specials

Products advertised with "Online Special Only" prices are strictly available to the specific products advertised as such. These prices do not apply in stores. No further discounts apply. 

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Payment Options

Paypal, AfterPay, ZIP, Direct debit, Mastercard and Visa.

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Returns & Refund Policy

Please choose carefully as we do not give refunds for:

- Change of mind

- Make a wrong decision

A refund, exchange or credit may apply if goods:

- Are proven faulty

- Have been wrongly described

- Different from what was advertised

Receipt as proof of purchase must be provided.

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Machines/Sewing Machines Returned for Warranty or Repair

By purchasing online it is the purchaser's responsibility to return the goods at their cost for warranty or repair. Goods must be returned in original packaging to avoid damage during transit and all original accessories must be included. Goods will be assessed once received and if proven to be a fault caused by the user, the costs of repair will be charged to the purchaser. A copy of proof of purchase must also be returned with the goods.

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Error & Omissions

All images and specifications on our website are indicative only. Actual products may vary from what is shown on our website. We accept no liability for typographical errors, misprints, omissions, or changes in specification. From time to time the manufacturer's specifications will change without notice. If unsure about an aspect of a product please contact our team prior to purchase.

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Classes Booking Policy

A minimum deposit is required when booking a class (Please check with your store for details). This will be refunded or transferred if the class cannot go ahead. Deposits may be refunded if you cancel your booking with at least 10 days notice. Deposits cannot be transferred or refunded if you cancel a booking within this period (regrettably even in the case of illness) as we are committed to run the class for others who have already bought their supplies and teachers that have been prebooked. If class unattended, half of the class fee will be charged.

Unless otherwise stated, in any classes using sewing machines, it is assumed you have a working knowledge of your own machine and all the parts required for that class. Please check that you have the power cords when you pack.

Times and dates of classes may be subject to change. All classes are offered in good faith. A minimum class size must be reached before any class can go ahead. Please check with the shop 7 days before the class is due to start. It is very important to us that you do not invest a lot of money in class supplies until we are sure that the class will go ahead.

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Pricing Policy

We reserve the right to not honour typographical errors.

THIS SITE IS PROVIDED BY Hobbysew Australia PTY LIMITED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Hobbysew Australia PTY LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Hobbysew Australia PTY LIMITED DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hobbysew Australia PTY LIMITED DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Hobbysew Australia PTY LIMITED OR SEWGROUP ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Hobbysew Australia PTY LIMITED WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

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