A refund, exchange or credit may apply if goods*:

• Are proven faulty
• Have been wrongly described
• Different from what was advertised

Receipt as proof of purchase must be provided.

For more read the comprehensive Terms and Conditions.

Please choose carefully as we do not give refunds for:

• Change of mind
• Make a wrong decision

*Excludes all software and patterns due to copyright.

Free Delivery

$9.95 Flat Rate for all orders under $250* to anywhere in Australia.

NOTE: Please provide a residential or work postal address as we do not ship to PO Boxes. If you are located in a remote area, please provide an alternative shipping address within the nearest town centre as a signature is required on delivery.

Please note, all deliveries from Hobbysew will require a signature upon delivery.

In case of Furniture, there may be a variation on freight pricing due to the location. We will call to confirm once order is received.

*Excludes Koala Studios Furniture and Tailormade Furniture.  

For more information, please contact us on (02) 9621 4000 (Head Office) or emails us here.

IMPORTANT NOTICE: We deliver to AUSTRALIAN addresses only (No PO Boxes*). No international shipping and delivery. Apologies for the inconvenience.

*Exceptions apply depending on location such as very remote areas and mining sites.